Questions about a project, an order already placed, or something the site does not cover. We reply within two business days.
How can we help?
Before you order
Can you research my family?
That answer is the research itself, so we do not give free estimates. Prices and scope are published, and the FAQ covers timelines, negative results and what you receive.
Already a client
About your project
Reply to the email that confirmed your research plan. Your message goes straight to the researcher handling your case, with your file in front of them.
Everything else
Press, partners, archives
Genealogical societies, Polish-American organizations, journalists and fellow researchers are welcome to write to us at info@poloniaroots.com.
Get in touch
To start a project, choose a service on Services & Pricing, send your family details on its order page and pay through the secure Stripe checkout. For partnership or privacy questions, email info@poloniaroots.com. Do not send original documents by mail.
Business and registration details are listed in our terms of service and privacy policy.
What happens after you order
- You choose a service and fill in its order form with the names and their spellings, rough dates, any place you have heard of, and photos of family papers.
- You pay through the secure Stripe checkout.
- Within two business days of receiving your payment and completed order form we confirm the research plan by email. Research begins after the three-business-day review period, or earlier if you ask us in writing to start sooner. See the Plan-First Guarantee.