These terms apply to research and related services ordered from PoloniaRoots. An order is confirmed when payment through the secure Stripe checkout linked from our Services & Pricing page has been completed. The details you send on the order page tell us what to research.
Service provider: Marcin Polak, sole proprietor trading as PoloniaRoots, Sienna 9, 70-542 Szczecin, Poland. EU VAT ID PL5252912507. REGON 522349247. Email: info@poloniaroots.com.
1. What we provide
We provide genealogical research services. You are paying for professional research time and expertise applied to your case, and for the written report that results from it. You are not paying for a guaranteed genealogical outcome. Historical records either survive or they do not, and no researcher can create evidence that no longer exists.
2. Scope
The scope of each package is defined on the Services & Pricing page at the time of purchase. Work outside that scope is agreed separately in writing before it begins.
3. Your responsibilities
- Provide accurate information to the best of your knowledge through the order and intake forms
- Tell us if information is uncertain rather than presenting it as fact
- Tell us about research already carried out, by you or by anyone else
- Respond to questions that are needed to continue the work
Research based on information that later proves incorrect may need to be repeated, and repeated work may be chargeable.
4. Delivery times
Stated delivery times are estimates made in good faith. They depend in part on third-party archives, whose processing times we do not control. Where a case is delayed we will tell you and explain why.
5. Results
A negative result - a properly conducted search that finds nothing - is a legitimate research outcome and is delivered as a documented report. It does not constitute failure to perform the service.
6. Payment
All services are paid in advance through Stripe. We do not receive or store your card details.
7. Refunds and cancellation
See the refund policy, which forms part of these terms.
8. Intellectual property
You receive a non-exclusive license to keep, reproduce and share the written report and family tree for personal and family-history purposes. Copyright and reproduction conditions attached to archive images, photographs and other third-party material continue to apply. Delivery of a copy does not transfer third-party copyright or remove privacy and archive restrictions.
9. Confidentiality
We treat your family information as confidential. We do not publish or share identifiable details about your case without your written permission. See the privacy policy.
10. Limitation of liability
We perform the agreed work with reasonable professional care. We are not responsible for records that have not survived, archive closures or delays, decisions made by public authorities, errors in historical sources, or consequences caused by inaccurate information supplied by the client. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded. Where the law permits a limitation, our total liability for a claim is limited to the amount paid for the affected service.
11. Governing law
These terms and contracts with PoloniaRoots are governed by Polish law. A consumer keeps any mandatory protection provided by the law of their country of residence. The parties will first try to resolve a dispute in writing. If that fails, jurisdiction is determined by the mandatory rules that apply to the client and the service provider.
Last updated: September 29, 2026